Returns Policy

Changed your mind

Please contact me tudorlilyjewelry@gmail.com, within 7 days of receiving your order if you have changed your mind.   Item is to be returned within 14 days of receiving and sent with Tracked Mail.  Return postage is at the customers expense, including any customs/import tax.   Item is to be returned unworn and in its original condition and giftbox.  Please contact me first regarding returning your item.

Damaged item

Whilst I do my best to post items safely and securely, events out of my control can result in your order arriving damaged.   Please contact me immediately with photo's of damage to packaging and your item, so I can help you in resending another item.

Items not included in my returns policy

Rings with gemstones custom made to your size.

Bangles custom made to your size.  Bangles ordered in Small, Medium or Large can be resized.   The cost of resizing is normally 10% of bangle original price.

Personalised items (Stamped jewelry with names/phrases) can only be returned if faulty.

Earrings (for hygiene reasons).